Cannot signup

[mccans]

I had an old account on self serve. The email can't be used since it's still in the system.

How can I have the account renabled so I can activate my SIM?

[Luddite]

Welcome back. 

[mccans]

"B" worked. LOL. I couldn't believe it.

Thanks.

[Luddite · Accepted solution]

Ok, then I see two options:

a) try activating a new sim with the email address you wish to use; if you get stuck report here and a moderator will assist you.

b) activate the new sim with a temporary email address then change it once your account has been activated successfully.

We all would appreciate your report once you have gotten your new account.

 Good luck.

[mccans]

Thanks. I know I can create a new email address, however I want to use the one I have currently.

Not trying to activate an old account. Just want to use my email address with my new SIM.

[Luddite]

If your account is more than 90 days past expiry it cannot be reactivated, and the phone number is lost. In that situation just activate a new sim, and you should be able to use your old email address unless you are moving from Koodo. If you need a new email address, just register at gmail.com.