Cannot send or receive PB calls

[Diop]

I'm having issues calling another public mobile number. The message states "sorry your call cannot be completed as dialed, please try again". When that number calls my number, its states the call cannot be completed because they dont have a US add-on. I don't have a US number and we live in the same ciy. Note, this issue started today. Your assistance is appreciated. Thank you.

[esjliv]

@Diop - this message has occurred with other members too. I believe the fix was to let customer support know so they can reset something on your account. Therefore I would suggest you submit a ticket to CSA get this fixed.

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 -  Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

[BKNS27]

@Diop 

It sounds like your account is suspended so make a payment on your account or purchase a voucher and dial 611 and enter the voucher number from these locations:

Walmart may not sell them anymore.

[Handy1]

@Diop  This is wrong message but could be an indication that payment need to be made on the phone line . Log into your account does it say active or on hold . If on hold / suspended make manual payment and resumes services