Cannot send nor receive text messages.

[SherBer60]

Been with Public Mobile for a month.  No problems.  But today, text messages not being received nor sent.

[krazykiwi]

Are you able to post a screenshot of your transaction history? block out any private information.

[krazykiwi]

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@SherBer60 wrote:

OK, I did the lost/found phone thing.  Waiting five minutes.  My account status says that my Plan has expired, but there is also the big message with an asterisk that says:  Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

I am an autopay AND I have enough funds in my balance.  But phone is still not working.

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It says suspended? Does sufficient funds show in your account as available?

[SherBer60]

OK, I did the lost/found phone thing.  Waiting five minutes.  My account status says that my Plan has expired, but there is also the big message with an asterisk that says:  Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

I am an autopay AND I have enough funds in my balance.  But phone is still not working.

[krazykiwi]

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@SherBer60 wrote:

Okay.  I will give it a try.  So, just report it stolen, wait a few minutes and then say voila, I found it?

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Log out while you are waiting.Restart the phone when you are done if it isn't working right away.

[SherBer60]

Okay.  I will give it a try.  So, just report it stolen, wait a few minutes and then say voila, I found it?

[krazykiwi]

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@SherBer60 wrote:

So, how does reporting the phone Lost and then saying it is found help this situation?  I'm just a bit bewildered by this whole process at the moment.  

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It resets your account within PM servers.

[krazykiwi]

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@SherBer60 wrote:

You might be right.  It looks like it is in the balance column.  The actual plan does not appear to have been billed.  How do I get the plan paid?  I am on AutoPay.  Have to say, Community Friends, that the billing system is a bit complicated to follow...

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Yes it is a bit complicated. The billing willl show on 2 lines, one for data, the other for the plan.

[SherBer60]

So, how does reporting the phone Lost and then saying it is found help this situation?  I'm just a bit bewildered by this whole process at the moment.  

[SherBer60]

You might be right.  It looks like it is in the balance column.  The actual plan does not appear to have been billed.  How do I get the plan paid?  I am on AutoPay.  Have to say, Community Friends, that the billing system is a bit complicated to follow...

[krazykiwi]

Yes, Moderators are PM employeees, but it may take 2 days for them to respond.

[GR]

@SherBer60 a moderator will help you!  I submitted a ticket this morning and I got a reply back within 2 hours! 

[krazykiwi]

The lost/stolen trick resets your account and fixes many issues. You will not lose anything in the process.

[krazykiwi]

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@SherBer60 wrote:

So Community Friends, it appears my husband's phone isn't working either.  We were in the United States recently.  My $60 plan includes US text and calling as well as 2GB of data while roaming.  We came back into Canada on Wednesday and have been texting/calling, etc. all until today, which was new cycle for our payment plan.  I'm thinking it is something tied into the payment.  Payment has been made, but I notice that it says "30 day plan" but then it doesn't have the other line that mentions which the plan is.  Does that make sense?  I'm a bit nervous about reporting the phone stolen, as I think this is either tied into the US roaming issue or a billing issue.  Since we are new customers of Public Mobile, (and yes I've submitted two tickets now), is a moderator someone that actually fix the issue?  An employee of Public Mobile?

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Trust me, this will not do anything damaging to your phones or your plans.

[SherBer60]

But my account does still state that it is "Active" and we are both on Autopay.  And it appears payment has been processed.

[SherBer60]

So Community Friends, it appears my husband's phone isn't working either.  We were in the United States recently.  My $60 plan includes US text and calling as well as 2GB of data while roaming.  We came back into Canada on Wednesday and have been texting/calling, etc. all until today, which was new cycle for our payment plan.  I'm thinking it is something tied into the payment.  Payment has been made, but I notice that it says "30 day plan" but then it doesn't have the other line that mentions which the plan is.  Does that make sense?  I'm a bit nervous about reporting the phone stolen, as I think this is either tied into the US roaming issue or a billing issue.  Since we are new customers of Public Mobile, (and yes I've submitted two tickets now), is a moderator someone that actually fix the issue?  An employee of Public Mobile?

[totalUser]

Is your data working?

Was the money actually applied against your plan or Is it on your balance?

Did you try lost/stolen trick?

Thanks

[krazykiwi]

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@SherBer60 wrote:

Yes, it says Active, and yes I'm on AutoPay.

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Ok, have you tried what I suggested?

[SherBer60]

Yes, it says Active, and yes I'm on AutoPay.

[SherBer60]

Nope, just found out phone calls don't work. It says I don't have active long distance plan.  I'm paying the most expensive plan, which includes unlimited international text and talk...

[krazykiwi]

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@SherBer60 wrote:

Yes, on AutoPay.

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Try as I suggested above and let us know how it goes.

[SherBer60]

Yes, on AutoPay.

[SherBer60]

Removed SIM card for two minutes and reinstalled.  Just tried phoning and it says I don't have a long distance plan.  This is very annoying, as I have the most expensive plan...

[krazykiwi]

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@SherBer60 wrote:

Yes, everything appears to be in order.  I'm on AutoPay and payment was made today.

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If restarting phone doesn't work try this

Login to self serve - Plan & add-ons - Lost/Stolen phone - Suspend service.
Logout and wait a few minutes then login and select found phone.
This will not blacklist your phone.

[SherBer60]

Yes, everything appears to be in order.  I'm on AutoPay and payment was made today.

[krazykiwi]

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@SherBer60 wrote:

Nope, no the biggest plan, $60/month.

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Go to self serve and see if it says active, Are you on autopay?

[GR]

@SherBer60  also restart your phone and try again!  Phone calls work? 

[SherBer60]

Nope, no the biggest plan, $60/month.

[krazykiwi]

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@SherBer60 wrote:

Been with Public Mobile for a month.  No problems.  But today, text messages not being received nor sent.

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Hi, and belated welcome.

Did you check your self serve account to see if your account renewed?

[geopublic]

@SherBer60  Are you on the $10 plan? Maybe you used up your allotment? Diall 611 is your account active?