Cannot select a plan

[Culliss]

I cannot register a plan on public mobile, see the error below 

We encountered an error processing your request.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

[BKNS27]

@Culliss 

Download the PM app on your phone and activate your SIM/eSIM and complete to step 6.

 

[Sansan]

@Culliss  did you use the Public mobile app? That is required to be downloaded on your phone.

[slusagm]

were you using Change now option?  if so, what happen if you use Change on Renewal?

wait an hour and try again using Incognito browser mode and PM app with Location Permission

if you just want to change plan on renewal, i think PM can help.  You should  open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437