@tobuty
indeed, it can be frustrating logging into self serve to manage your account.
What tends to work best is to do so from a desktop or laptop device, clearing system cache and cookies before hand, and using an incognito or private tab to login.
if you continue to have problems accessing and require customer support, here’s how.
To contact a Customer Support Agent, there are 2 methods:
Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
