Cannot reset password/login

[syndicate]

@CS_Agent

Tried to reset password - got an e-mail to do so but the link immediately expires?

Can't seem to login. Please help!

[Mary_M]

Good morning @syndicate,

thank you for reaching out to us!

Sorry to hear that you've been locked out of your self-serve account. I tried locating your private message but it seems like you haven't sent one yet. If you still require any assistance, please feel free to send a private message to moderator_team 🙂

Let's keep the conversation going,

Mary

[baijuxp]

Hi there, 

Not sure if you are answering the security challenges correctly?

Sometimes if the answers do not match the answers you provided, it may not be sending an email out. 

[will13am]

@syndicate, since the moderator team is done for the day, you could try doing the password reset yourself again.  I have helped friends with doing this and the emails were timely.  I don't know if the system is variable with timing or not, but the two times I did it, I think the email came within 5 minutes.  This is using gmail.

[SD08]

Your account needs a password reset with the help of a moderator.

Click this Moderator_Team link to send a private message for assistance.  Include your e-mail address and phone number.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.