09-10-2017 11:02 PM - edited 01-04-2022 02:37 PM
Tried to reset password - got an e-mail to do so but the link immediately expires?
Can't seem to login. Please help!
09-11-2017 09:17 AM
Good morning @syndicate,
thank you for reaching out to us!
Sorry to hear that you've been locked out of your self-serve account. I tried locating your private message but it seems like you haven't sent one yet. If you still require any assistance, please feel free to send a private message to moderator_team 🙂
Let's keep the conversation going,
Mary
09-10-2017 11:57 PM
Hi there,
Not sure if you are answering the security challenges correctly?
Sometimes if the answers do not match the answers you provided, it may not be sending an email out.
09-10-2017 11:21 PM
@syndicate, since the moderator team is done for the day, you could try doing the password reset yourself again. I have helped friends with doing this and the emails were timely. I don't know if the system is variable with timing or not, but the two times I did it, I think the email came within 5 minutes. This is using gmail.
09-10-2017 11:05 PM
Your account needs a password reset with the help of a moderator.
Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.