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Cannot receive texts

IRM1
Great Neighbour / Super Voisin

Transferred from Rogers a week ago and cannot receive texts and call are going to the Rogers voicemail.  Trying to get help, but verification code is being sent by test, and texts are not being received.  Where to go from here?

3 REPLIES 3

IRM1
Great Neighbour / Super Voisin

Don't know about data.  Can do outgoing calla but no texts either way.

Dunkman
Oracle
Oracle

@IRM1 

Is Data working okay?  What about ongoing calls and texts?

 

hairbag1
Mayor / Maire

@IRM1 

after a couple failed attempts, see if there's an option to send verification to email instead.

adding...if it still isn't helping; use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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