Cannot receive calls

[mprrs235]

I ported over from Freedom Mobile recently for the 60GB over 90 days deal.

I can place calls just fine but when my GF calls me it goes straight to voicemail. Very frustrating. How do I fix this? Have reset network and phone already. eSIM shows activated with Public Mobile in settings on an iPhone 11 Pro.

[hTideGnow]

HI @Jha 

I think OP has a different issue

yours is just a usual device power save , screen lock 

[Jha]

This happens to me too after my phone dims or locks after a few seconds of inactivity. 

[BKNS27]

@mprrs235 

I am assuming you reply with YES to the text with the Freedom SIM in your phone to complete your porting within the 90 minute window.

If you did then reboot your phone by powering off then back on.

If you missed the text, contact a CS_Agent by private messaging to restart the porting process for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[JRod]

@mprrs235 

Can you check with your old freedom SIM that you no longer have service on it? 

Did you respond the the text to authorize the port within 90 minutes? 

[hTideGnow]

HI @mprrs235 

what you experiencing is normal when the port is not done

did you get a text from Freedom? you replied yes?

I will send you a number to PM porting team, they can check and confirm and advise.  Please check your community inbox