Cannot make calls on ATT

[Ken1960]

@CS_Agent

Hi,

I have a Canada and USA plan. However, I am unable to make calls. I have so far tried on ATT network. Data and texts work just fine. 

[eddieO]

@Ken1960 as Phil_Adelphus has mentioned, it sounds like your phone is not on Public Mobiles whitelist for VoLTE devices. You can confirm on the link below:

Scroll towards the bottom for a list of VoLTE-roaming enabled devices:

https://www.publicmobile.ca/en/on/get-help/articles/volte

As a work-around, you can use apps like WhatsApp or Facebook messenger (just to name a few)

[slusagm]

what phone you have?  sounds like you have a phone that is not compatible with PM VolTE requirement .  This is the whitelist , only phones shown there can access voice on LTE with ATT and Verizon 

https://www.publicmobile.ca/en/on/get-help/articles/volte

But you can try putting the network mode to 2G and manually connect to T-Mobile and make calls

[Phil_Adelphus]

@Ken1960  Have you tried T-Mobile or Verizon?  But I suspect you don't have a VoLTE approved phone.  What phone do you have?  A non-VoLTE phone will work for data and texts but not voice calls in the USA.