Cannot make calls from cell

[OLDMAN68]

I have a Samsung Galaxy A51 Android version 13 and this is my 1st cell phone ever!

I have connected to my Wifi and can text but I cannot call anyone? 

I bought the phone brand new from BestBuy and a SIM card from Public Mobile.

Can you help me.  Thanks

[BKNS27]

@OLDMAN68 

Try rebooting your phone by powering off then back on and see if that works.

[Phil_Adelphus]

@OLDMAN68  Best Buy is listing unlocked A51 refurbished or open box from a Best Buy Marketplace seller.  Are you sure it was brand new, maybe open box?

[hTideGnow]

@OLDMAN68 

do you see the phone connects to Public Mobile network?

if you just got the phone, check if the phone is blacklisted
https://www.devicecheck.ca/check-status-device-canada/

if it is clean, can you confirm you just joined Public Mobile? if so, it might be a problem with account setup, message support agent to check 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437