Cannot login, even with different browsers

[Talktalk192]

Trying to pay my bill. Just. Pay. My. Bill. 

Account ok (email), password is presumedly ok, since it asks for the 2FA code. I don't text, so I have it resent via voicemail. Enter that, and ....back to the main Public Mobile screen.

Tried Chrome, then Safari (since I know a lot of sites seem to have issues with Chrome). Same problem.

Wondering: My ISP is based in Ontario (Teksavvy) even though I'm in Quebec. I set the Public Mobile site to QC: ENG before I try to login. When it doesn't log me in, it seems I'm defaulted back to the ON: ENG setting of the main page. Could this be part of the problem?

Anyway, I tried this a week ago and gave up. I figured I'd wait a bit to see if I had entered the wrong password too many times, but nope. My 3-month prepaid billing is up next week - if I can't pay I'll simply have to leave Public Mobile and go elsewhere.  

I really think this is Telus's strategy since they bought them...break the system so people leave it...they're just trying to grind it into the dust, so people go to Koodo or Telus itself, even if they lose some to other cheap providers...

edited by computergeek541: profanity is against the terms of service and has been removed

[Talktalk192]

Ok, I was able to buy vouchers and upload on 611 to my account. Will they automatically be applied when the 90-day period ends (July 22nd)? There was still a (hopefully) message that the account expires on that date. I have a balance that is above what my 3-month plan requires. 

[dust2dust]

No account pin needed for entering a voucher. Another member provided the contact support method earlier.

[Talktalk192]

Yes, and Incognito tab didn't work either.  I'm using a web-based login, as I have a a flip-phone with no internet access...

[Talktalk192]

Ok, I have a credit card on file, and tried just to pay with 611, but argh! it wants my 4-digit pin. I've never used this pin and I have no idea what it is, sadly.

Plan b: I'll try to get a payment voucher, which they say is a 12-digit code that you enter. Does anyone know if when you pay via 611 using a voucher, do you have to enter your 4-digit pin as well? If I do, then this way won't work either...

As for multiple community ids.... I have one that I created for the community - different login than for my public mobile account. If this is causing the system to be confused, how would I be able to fix that? I think I need an actual human at public mobile at this point...do they even exist?

[LitlLdy]

I wouldn’t be able to login with 2FA fast enough if I was having the code sent to voicemail! You’re only given 2 minutes to enter the code before it times out & have to do it again! 😞 

[HALIMACS]

@Talktalk192 

Did you try clearing system cache and cookies, then opening and incognito or private tab (depending on browser), and trying again?

Are you using the PM app or web-based login?   Try the other one ...

[esjliv]

@Talktalk192 - any chance you are creating multiple community ids? System may be confused which one it should be. This may sound strange, but I think this has happened with others.

You can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

If still issues with logging in contact CSA for help. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well). 

3 -Use this link (same as #2)  Private Message to Public Mobile Customer Support Agents (CSA)