Cannot log into account

[janeweiwu]

Hi there,

my credit card has expired and when I try to log into my account, I cannot. I tried resetting my password and it gives me an error message. 

“There was an error resetting your password. Please try again later.”

I’ve tried several times and it’s not working. Please help. 

[janeweiwu]

Thanks everyone for you help. Unfortunately it didn’t work. I just submitted a ticket so hopefully I’ll hear back soon. 

[HALIMACS]

@janeweiwu 

Wait 30 minutes.

When you try again, do so from a laptop or desktop device after clearing cache and cookies.   Try using an incognito or private tab before logging in.

[Handy1]

@janeweiwu  While waiting for support to help regain access to your account , if you remember your PIN number to account you can 611 to make payment or with a voucher no PIN needed and 611 

[Handy1 · Accepted solution]

@janeweiwu  Get support to help you regain access to you account and make payment 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )