Cannot get into my account

[aa1077aa]

I have entered my email and password and I can’t get into my account. I go to change my password and it won’t accept my email. It looks like I’m locked out of my own account. 

[Jb456]

@aa1077aa 

Are you a new customer?

Have you ever had access to your self service account?

If you're new and never had access did you by chance activate at a store?

Remember there is essentially two accounts. Forums (you're posting on) uses your username and then self serve that uses your email.

Is there any error message that the system gives you?

Let us know!

[esjliv]

@aa1077aa ,

Firstly, actually, have you created a SELF SERVE account?

You do that here: https://selfserve.publicmobile.ca/self-registration/

[esjliv · Accepted solution]

Hello @aa1077aa ,

Clear your browser's cache and open a tab in incognito mode, then try again.

If still having issue contact the moderators to get you back into your account.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to:

Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)