Cannot call 1-800 numbers

[StephaniGioia]

I am

having this same issue and just submitted a ticket but the ticket did not allow me to advise it was outgoing 1-800 numbers only. 

[Banuens]

I resolved my issue by turning on and off Airplane mode

[StephaniGioia]

Thank you so much! I really appreciate it! Normally it would not have been a huge concern but this happened when I was away and locked out of my vehicle and completely unable to contact roadside assistance. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[softech]

@StephaniGioia 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Your issue should be resolved today

[StephaniGioia]

Thank you for this information. I followed those steps but the options when submitting a ticket are extremely vague. When the agent responds to the ticket do you know is it another full day before receiving a response?