Mobile phone app is not allowing me to go past the LAST STEP ACTIVATE YOUR SIM

[Hprins]

You took my money but will not allow me to finalize the transfer to Public Mobile. I have (pixel 😎 mobile phone.

The VPN has been deactivated.

I am not able to get past the LAST STEP PAGE After repeated attempts to log into the Public Mobile account.

I INSTALLED and uninstalled THE APP several times. Restarted my phone several times over the past 2 days.

Please help me 

[Dunkman]

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@CSA_PM wrote:

@ Hprins

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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@Hprins 

Please respond to CSA_PM private message.  Usually this agent works Monday to Fridays and does provide expedited service. 

[slusagm · Accepted solution]

@Hprins 

You should have opened a ticket earlier.  But only reason no ticket needed now because PM already sent you a message. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-phone-app-is-not-allowing-me-to-go...

Please check your community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Hprins wrote:

Okay, here I go again. The process of signing up with Public Mobile is frustrating and infuriating!!,

Yesterday, August 15, I signed up for an account with Public Mobile on my Laptop and paid for a plan for my Pixel 8 Mobile Phone.

Once the transaction was complete, I was directed to download the Public Mobile App. Once I downloaded the APP I was unable to access the account as the email and password did not match!!!!  I was still signed in online on my LAPTOP.

I was told by the HELP line to deactivate VPN, but even after doing that and restarting my phone several times, I was still told the email and password do not match.

By now, I was frustrated and decided to give it a day.

I reset the password, ON MY PHONE, and then got access to my account, but the page that came up only told me to take the last step of downloading the APP to choose the PHone Number or transfer my existing Phone Number. Just Like on my LAPTOP. 

So, I deleted the app, reinstalled it, and now it tells me the email and password does not match!

HELP!!!

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Hello @Hprins 

There is 100% no reason to create a new ticket as suggested. Our in house CS Agent has responded already in your previous thread and has messaged you to your mail box here on the forum. Please communicate with them and they will assist you further. 

Here is the link to your mailbox here on the forum.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[CSA_PM]

@ Hprins

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

You will need Public Mobile to help.   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Hprins]

Cannot get even that far. They took the money, alright, with no problem, but can't get past the last step page on the phone ot laptop.

[slusagm]

You will need Public Mobile to help.   Simply open ticket with PM using Expert Messaging.  Click the Orange Chatbot icon on the lower right to start, or use this link  https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fal...
 (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[Hprins]

DONE, Done, done, many times, ;=(

[Hprins]

I cannot get past the LAST STEP page on my Pixel 8 or laptop.

[Hprins]

I have a PIXEL  8

[Hprins]

Okay, here I go again. The process of signing up with Public Mobile is frustrating and infuriating!!,

Yesterday, August 15, I signed up for an account with Public Mobile on my Laptop and paid for a plan for my Pixel 8 Mobile Phone.

Once the transaction was complete, I was directed to download the Public Mobile App. Once I downloaded the APP I was unable to access the account as the email and password did not match!!!!  I was still signed in online on my LAPTOP.

I was told by the HELP line to deactivate VPN, but even after doing that and restarting my phone several times, I was still told the email and password do not match.

By now, I was frustrated and decided to give it a day.

I reset the password, ON MY PHONE, and then got access to my account, but the page that came up only told me to take the last step of downloading the APP to choose the PHone Number or transfer my existing Phone Number. Just Like on my LAPTOP. 

So, I deleted the app, reinstalled it, and now it tells me the email and password does not match!

HELP!!!

[Waughkts13]

Try on the actual website. It may work that way. 

[Chalupa_Batman]

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@Hprins wrote:

You took my money but will not allow me to finalize the transfer to Public Mobile. I have (pixel 😎 mobile phone.

The VPN has been deactivated.

I am not able to get past the LAST STEP PAGE After repeated attempts to log into the Public Mobile account.

I INSTALLED and uninstalled THE APP several times. Restarted my phone several times over the past 2 days.

Please help me 

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Hey @Hprins Close the app, restart your phone and open the app and see if it allows you to continue. If not, go into Settings, Apps, find the pm app and clear the cache and restart your phone. This is a known bug on Android.

[Dunkman]

@Hprins 

Are you activating an eSIM ?  physical SIM card?

If eSIM, did you receive email containing QR code for eSIM activation?

[BKNS27]

@Hprins 

You will need to submit a ticket to a CS_Agent for them to help you.

https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals...