Cannot access my old phone

[SSinha]

Hello,

I have an account with Public Mobile. My user ID is ****@**** and phone number is ###-###-####. Could you please change my verification email address to ***@****  I cannot access my account since the verification code is sent to the old email, which I cannot access.

Thank you. 

[softech]

@SSinha 

can't you receive the 2FA via SMS?

if you cannot receive code via SMS or email, you can get it via voicemail
click Didn't receive code or Resend code, choose Send Voice Message.   Then call yourself from another phone, press # when you hear the voicemail greeting and enter your voicemail pin

After login, go to Profile > Manage EverSafe ID and update the email address

if you cannot get the code using voice mail , you will have to ask PM CS agent for help

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there