Cannot access live chat

[Aly7]

I try to access live chat and it says error try again. I am simply trying to check my account to ensure all services are canceled and that I will not be charged again. 

[BKNS27]

@Aly7 

Call 1-855-4 PUBLIC and enter in your number. If the system can’t locate your number then your account is closed if you ported your number to another carrier.

If you disable Subscribe to stop payment then your account will be Suspended and no further future payment will be withdrawn. After 90 days of nonpayment then your account will be closed.

[Yummy]

Chatbox will NOT be able to tell if your services are cancelled.
if you cannot log in to your account, your account is closed. If you did NOT ask agent to remove your CC info and tell you that is Writing you might be 'accidentally' charged once or few more times... 'Accidentally'. Stuff happens...

[hTideGnow]

hi @Aly7 

that is not a live chat, that is an AI bot.  But you can use that to submit your ticket and ask 

Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[slusagm]

if you ported out your number and can no longer access your My Account, then yes, you account is closed.

but if you like to ask PM, you can open ticket.  If you cannot open ticket due to 2FA, you will need to use setup another Community account with a different email address and use that to open ticket

 Simply open ticket with PM using Expert Messaging using this link:  https://expert-messaging.publicmobile.ca/guest/chat/