I cannot access my account due to my lost phone. I have already entered a code sent via email but am now being asked to also enter a code sent to a phone number of my lost phone.
There should only be one code sent to the email registered on file. If you're getting a second code sent to the device and you cannot circumvent that, I would reach out to the customer support agents
@Basilthecat Are you trying on the website or the PM app? Maybe try the other one. If that doesn't work you can send a private message to customer service here, watch your community inbox for a reply which will be either at the envelope icon top right, or tap your avatar for Messages if you don't have an envelope
