Cannot Sign in

[Rvscotty]

After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.

[Rvscotty]

Just as an additional thought, would it be possible to call tell us myself in order to speed things up?

[Rvscotty]

Thanks for the encouraging words.

[mnadain · Accepted solution]

Hi, 

The same thing happened to me & I know it is wildly stressful & unnerving, but know there is light at the end of the tunnel. You have taken the correct first steps in sending a message to a CS agent. They got back to me within about 8 hours and from there directed me to who I needed. For me the whole thing was the result of a failed number port. With the assistance of a very helpful Telus porting agent, she was able to "force finish" the port and it's been smooth sailing since then. I hope you get your issue resolved soon! 

[computergeek541]

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@Rvscotty wrote:

Can you tell me if  I open a ticket do I get a confirmation? I have sent a message twice with no reply

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There will be a message in your private messaging outbox that will contain a ticket number.

[Rvscotty]

Can you tell me if  I open a ticket do I get a confirmation? I have sent a message twice with no reply

[Rvscotty]

Thanks for your suggestions.

One question, when I go to submit a direct message, who am I sending it to? I did CS agent but since I didn't get a reply I am no sure what is happening.

thanks.

[hTideGnow]

@Rvscotty 

it does not even work for outgoing calls? 

your working text could be just iMessage or RCS.

Ask support agent to check your account setup.

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Rvscotty]

I am a new customer and after successfullly having my number transferred from Telus I cannot get into my account. My phone works only for texts, there is no phone or data. When I log into my account from my cell it just loops back to the sign on page after logging in. When I try to sign in from my computer I get a error Forbidden A1. I cannot get help directly from Public Mobile because I cannot log in. I have restarted my phone several times.

I seem to be hopelessly stuck.

[Rvscotty]

Thanks but no positive result.

Any other ideas?  

[computergeek541]

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@Rvscotty wrote:

After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.

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Try clearing the app storage setting for the Public Mobile app before trying again.  From what I can see, the Self Serve system is currently up and running as it should.