Cancelling account & transferring funds

[drs]

Hi, I have 2 public mobile accounts - one for me and the other for my granddaughter.  My granddaughter was given a iphone by her mom for xmas (lucky girl!) and is now on her mom's phone plan.

I would like to cancel my granddaughter's public mobile account and have the $40 that is a credit on that account transferred to my other public mobile account.

Is this possible and if so, how do I go about arranging it?

Thanks for the assistance!

[benfatto]

@drs  How did the available funds balance occur? If it was from rewards in excess of her plan cost there will be no transfer. 

[drs]

Thanks for the replies!  I've sent a private message to the moderator team asking for their assistance.

Regards,

David

[esjliv · Accepted solution]

@drs ,

Did she port her number over to the new plan? If so, she already lost her Public Mobile account and with that goes any balance in the available funds.

If she obtained a new number, but you can provide her SIM to someone for the remaining of the plan period, then let it go into suspended status (remove any credit card/autopay from the account).

[esjliv]

Hello @drs ,

Only the moderators will be able to answer that for you. Do not get your hopes up, but if you can great.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[will13am]

@drs , generally there are no refunds for this prepaid service.  You could try and ask the moderator team for some goodwill.  Please click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.