Cancel

[Jasnicole199601]

I deleted my eSIM as I no longer needed my prepaid number but didn’t remove preauthorized payments and now I can’t log in to my account without the OTP that I can’t get. I tried cancelling auto pay by the phone portal but it says my pin is wrong when it’s the only pin I use ever

[hTideGnow]

hi @Jasnicole199601 

try click Didn't Receive code or Resend code and see if you have Send Email or Send voice message option (with send voice message, call yourself using another phone to retrieve Voicemail)

if you can login, you can disable Autopay from Payment, Manage Subscription page and then disable Subscribed there

But if you still cannot login, ask PM support agent to help.  Submit an Expert Messaging ticket (Please use the same Community login you are using now.  If you get stuck with the login or 2FA code, then use a different email address to create another Community account and submit the ticket with this new account):   https://expert-messaging.publicmobile.ca/guest/chat/
          At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[Sansan]

If you still have access to your email you can get the code sent to you there. You can Unscrbibe by sliding the Subscribed button to Unscrbibed.  This should prevent future charges. 

However,  you cannot remove the card details yourself, only Public Mobile agents can do that. You can message them below.

https://expert-messaging.publicmobile.ca/guest/chat/