Cancel subscription

[Jacinta1987]

How do I cancel my subscription?

[HALIMACS]

@Jacinta1987 

1. stop paying
2. port your number to another mobile service provider
3. ask the customer support agents to close the account (bear in mind, if you do this BEFORE porting out if you wish to move your number, it'll be gone)

[Handy1]

@Jacinta1987  You can port the number out . Turn off auto subscribe 

Turn auto subscribe off/on

Or you can ask Support to remains the credit card on file right away just 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hi @Jacinta1987 

There are two ways to do so. You can go into your account profile online or your phone app and turn off auto payments. The other way is if you port out your number to another provider. That closes your account as well. But it's not pro rated so you'd lose anything you've paid.

When you log in to your Public Mobile account, go to the Payments button.

On the right hand side, click on Manage Subscription.

Then click on the toggle beside the word Subscribed. Toggle it to the left. 

Created by Chalupa Batman