@Ton wrote:
My anniversary day is Dec/28/2018. I would like to cancel my service, I am travelling from Dec/29/2018 to Mar/21/2019. Can I keeps my Account and the phone number until I come back in March/21? I will reactive on Mar/22/2019.
Thank you very much.
When my son lost his phone, I simply logged into the self-serve portal for his account, clicked on "Plans and Add-Ons", and selected the "Lost/Stolen Phone" option, and then clicked on the "Suspend Service", then clicked on "Confirm". His plan was not renewed for the next cycle, and two-and-half months later, when we found his phone, I simply manually added sufficient funds to resume his previous plan using the credit card on file, and then un-suspended his phone, and the plan was reactived and his old number was retained. It's just important to resume service before the 90 days is up.
The recommendation to de-register auto-pay is a good one to minimize your chances of being charged, but in my experience was not necessary. By not altering your plan, you can resume it regardless of whether it's in-market when you go to restore it.
One other note: if you use this lost/stolen phone method, don't bother updating your voicemail greeting -- callers to your number will immediately get dropped before they even hear a ring! If it's important to notify/advise your callers of your status, then you'll need to use a different approach, such as switching to a cheap $10/30 plan, and then doing whatever is needed to update the VM greeting and mailbox type (e.g. disable leaving of messages).
