Cancel Subscription

[RockstarX]

Hello all. I was prompted to “activate my subscription” when I logged into my account. I was not aware of the March 5 account shutdown. Therefore I was able to top up my existing account by calling *611 but I am also stuck with the “activate my sim” prompt when I log in. I have been charged twice. Once for my regular plan and another for this “activate my sim” thing. How do I cancel and get a refund?

[RockstarX]

Yea I can sign in but it takes me straight to a page where my only 2 options are “activate my subscription” and “go back to login page”. I submitted a ticket and will be waiting on a response. Thanks very much 

[hTideGnow]

HI @RockstarX 

the "March 5 account shutdown" might be just autopay failed and account was suspended ?  Can you still login to the old account 

but sound like you also make another account and paid as well.  Check with PM support agent and they can do something to solve it.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437