@Suzie61
To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number
Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed
To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:
- If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove - Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
You can also do the same using the App. Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe
Or if you cannot login My Account to disable Autopay,you can private message CS Agent and ask them to remove the credit card from the system:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
