Canada wide long distance included in plan but won't let me make call

[roserobin]

My plan says 

• This plan includes: -
• - 500MB at 3G Speed
• - Unlimited Canada-wide Talk
• - Unlimited International Text  

but when I try to make call to another province it won't go through says my plan doesn't include talk and  I must buy an ad on. 

How toI enable my use of canada wide talk?

[Mary_M]

We're getting there - we're currently clearing the backlog. We should be at 24 hour response time 🙂

[Anonymous]

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@Mary_M wrote:

I try, I try 🙂

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So @Mary_M...if you're monitoring the forum...how's the queue going these days?

[Mary_M]

I try, I try 🙂

[krazykiwi]

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@roserobin wrote:

thanks I will try this and also contact moderators

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as @Anonymous mentioned try the Lost/Stolen feature, it fixes alot of issues around your account. Also try adding a $1 to your account if the first option does not work. I found this worked in the past.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[roserobin]

thanks I will try this and also contact moderators

[roserobin]

Yes I tried 1 before number but still didnt work

thanks

[Lieux]

Ouah I'm impressed..very quick Mary!!!

[Anonymous]

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@roserobin wrote:

My plan says 

• This plan includes: -
• - 500MB at 3G Speed
• - Unlimited Canada-wide Talk
• - Unlimited International Text  

but when I try to make call to another province it won't go through says my plan doesn't include talk and  I must buy an ad on. 

How toI enable my use of canada wide talk?

---

 @roserobin

While you wait for the moderators:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

There's another thing to try but let's see what happens with this.

[Mary_M · Accepted solution]

Hey @roserobin,

for further assistance is needed, please send a private message to our moderator team 🙂 

Thank you,

Mary

[Lieux]

Did you try to dial anyway @roserobin? You won't be charged if it is not in your plan

[NDesai]

@roserobin Have you tried adding +1 in front of the number? Is it a few numbers all you are not able to reach outside of your province?