Can't use calls and sms

[Squash]

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

[will13am]

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@srlawren wrote:

@Squash for an illustrated guide to buying add-ons, check here:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

Sounds like you've completed step 1 but not step 2.

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You beat me to it, showoff!  

[srlawren]

@Squash for an illustrated guide to buying add-ons, check here:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

Sounds like you've completed step 1 but not step 2.

[Lieux]

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@Squash wrote:

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

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You can see your usage of your minutes and texts on the first page of your self serve account or more details if you click on the tab PLAN/ADD-ONS and after on USAGE HISTORY. 

[RobertQc]

P.P.S

400 minutes is $15

200mb data is $10

So maybe you only did the 2 step process on the 200mb?

Check your self serve and look under my add-ons, do you see either?

How much in total did you fund your account?

[RobertQc]

P.S. There is no SMS add-on. If you bought an add-on with SMS then you bought a us roaming add-on which does not work in canada

[Lieux]

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@Squash wrote:

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

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It's a 2 steps for add-ons..you need to click on them now for having them in your account.

[RobertQc]

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@Squash wrote:

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

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@Squash  You added the funds, now you need to go back in and actually pay for the add-on. Check the add-on section, did they add? Check your account history, was any funds removed?

Also restart your phone is always a good idea after you do anything