09-05-2019 09:14 PM - edited 01-05-2022 06:53 AM
Hello, I just activated my 25/month plan with Public Mobile today.
I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do not have the required long distance add on".
Please let me know any solutions thank you!
Solved! Go to Solution.
09-06-2019 12:31 AM - edited 09-06-2019 12:32 AM
@uwu wrote:Hello, I just activated my 25/month plan with Public Mobile today.
I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do not have the required long distance add on".
Please let me know any solutions thank you!
If new account, restart phone so network can push update for voice mail number. The number saved could be wrong.
09-05-2019 10:36 PM - edited 09-05-2019 10:37 PM
.another number you can call is 438-580-4001
09-05-2019 10:33 PM - edited 09-05-2019 10:34 PM
@uwu wrote:Hello, I just activated my 25/month plan with Public Mobile today.
I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do not have the required long distance add on".
Please let me know any solutions thank you!
611 won't get you to your voicemail.
Can you dial any other numbers?
Perhaps check the call forwarding voicemail numbers. Maybe they didn't get picked up. As above and maybe add 1 in front of the area code. Calling the number directly should work but pressing and holding the 1 key is pretty standard. Calling your number from another phone will only work for setting up if you reset the voicemail password from the self-serve.
09-05-2019 09:48 PM
@uwu wrote:Hello, I just activated my 25/month plan with Public Mobile today.
I am unable to set up my voicemail. I tried holding 1/calling my own number but instead of being prompted to set it up I get this message: "Sorry, we cannot complete your call, you do not have the required long distance add on".
Please let me know any solutions thank you!
@uwu What happens when you dial area code + 580-4001?
09-05-2019 09:18 PM
Hello, maybe you should try dialing 611 and set up the voicemail that way.