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norvick · ‎10-06-2020

I have a personal email address that I use through a domain that I own. I can't send emails due to SMTP timeout errors when I'm not on WiFi. I noticed that PM is giving me ip addresses that are blocklisted (spamhaus.org). Can I get a clean ip address?

geopublic · ‎10-06-2020

@norvick wrote:
@geopublic wrote:
@norvick wrote:
@geopublic

I spent some time with rebel support and all my settings are correct. They escalated it.
@norvick
If you have a laptop turn on the hotspot on your mobile device and connect to it using your laptop then test sending out an email from your laptop. If it works then it's a configuration issue with your email on the device. Go into apps and settings clear cache and delete data restart your device and then reconfigure your IMAP settings to see if it makes a difference.

@geopublic

Thanks for the idea. I tried this and I can't send email from my account. Sending Error: "The connection to the server was interrupted"
Is this evidence that it's a rebel.com problem?

@norvick Yes, I agree hopefully they resolve it soon.

Anonymous · ‎10-06-2020

@norvick

Did this work using cell data of a previous cell provider?

Another thing that might give you a different ip address (just in case) is to turn on airplane mode. Give it a few minutes, then turn it off. It might pick up a different ip address.

Are you mixing secure access as opposed to standard access? Didn't you say port 25 earlier? That's standard access.

norvick · ‎10-06-2020

@geopublic wrote:
@norvick wrote:
@geopublic

I spent some time with rebel support and all my settings are correct. They escalated it.
@norvick
If you have a laptop turn on the hotspot on your mobile device and connect to it using your laptop then test sending out an email from your laptop. If it works then it's a configuration issue with your email on the device. Go into apps and settings clear cache and delete data restart your device and then reconfigure your IMAP settings to see if it makes a difference.

@geopublic

Thanks for the idea. I tried this and I can't send email from my account. Sending Error: "The connection to the server was interrupted"

Is this evidence that it's a rebel.com problem?

norvick · ‎10-06-2020

@LurganIeUk wrote:
On an iPhone when you turn data on or even view the setting. You can scroll down and can turn on/off apps to work with data. This helps control consumption of data. I assume other phones have similar settings??

Understood now. My apps have unrestricted data permission and no battery optimization.

geopublic · ‎10-06-2020

@norvick wrote:
@geopublic

I spent some time with rebel support and all my settings are correct. They escalated it.

@norvick

If you have a laptop turn on the hotspot on your mobile device and connect to it using your laptop then test sending out an email from your laptop. If it works then it's a configuration issue with your email on the device. Go into apps and settings clear cache and delete data restart your device and then reconfigure your IMAP settings to see if it makes a difference.

norvick · ‎10-06-2020

BTW, thanks to all for the replies so far. I think it's probably a rebel.com problem and not necessarily PM or phone.

norvick · ‎10-06-2020

@geopublic

I spent some time with rebel support and all my settings are correct. They escalated it.

geopublic · ‎10-06-2020

@norvick wrote:
gmail, outlook work fine. But I can't connect to rebel's smtp. Confused.

@norvick Check your IMAP settings again. SMTP timeouts usually mean a typo or incorrect settings.

https://www.rebel.com/email/smart-setup/

norvick · ‎10-06-2020

@gpixel I think you are correct. I was assigned a "clean" ip but I still can't send.

norvick · ‎10-06-2020

gmail, outlook work fine. But I can't connect to rebel's smtp. Confused.

gpixel · ‎10-06-2020

@norvick this is from the spamhaus.org

A common misconception is that an email Sender whose IP address is listed on a DNSBL is 'blocked' from sending out email. In fact Senders are in no way prevented by DNSBLs from sending email. The Spamhaus DNSBLs are used only by receiving mail systems on private networks and are used voluntarily.

Spamhaus does not tell a 3rd-party mail system what to do with an item of email, the 3rd-party mail system asks Spamhaus for an opinion and Spamhaus responds to that request with its opinion. In effect the receiving mail server asks the Spamhaus DNSBL "Does this Sender's IP Address exist on the Spamhaus database?", the Spamhaus DNSBL simply responds with a "Yes" if present or, if not present does not respond at all (no response means "we have no opinion on that IP Address").

geopublic · ‎10-06-2020

@norvick If you email server is hosted and not running in house then your IP does not matter. Check your configuration settings for outgoing emails on your app.

https://www.rebel.com/email/smart-setup/

LurganIeUk · ‎10-06-2020

On an iPhone when you turn data on or even view the setting. You can scroll down and can turn on/off apps to work with data. This helps control consumption of data. I assume other phones have similar settings??

Anonymous · ‎10-06-2020

@norvick wrote:
Not sure exactly what you mean by "off". My email apps have full permission to use data, even while roaming.

Can you use (or not opposed to) a more open universal SMTP server? Say like googles? There are others.

norvick · ‎10-06-2020

Not sure exactly what you mean by "off". My email apps have full permission to use data, even while roaming.

LurganIeUk · ‎10-06-2020

By any chance is your email app set up to be OFF thus not available to be used when data is on?

norvick · ‎10-06-2020

domain server, rebel.com. I can send on home wifi and at coffee shop wifi.

norvick · ‎10-06-2020

IMAP, settings are correct.

Anonymous · ‎10-06-2020

@norvick wrote:
I have a personal email address that I use through a domain that I own. I can't send emails due to SMTP timeout errors when I'm not on WiFi. I noticed that PM is giving me ip addresses that are blocklisted (spamhaus.org). Can I get a clean ip address?

Cell data ip addresses will vary. It's DHCP.

Is your email server for your domain physically in-house? Or is it on the domain server?

Is it just your own wifi or will it work from like coffee shop wifis?

SMTP doesn't generally like email relaying. If it's in-house then have you opened ports to it from outside? Or is out on the DMZ?