Can't send / Not receiving SMS

[maronvomra]

Hi all, 

I just got a new plan at public mobile and transferred my phone number from my previous provided to public mobile successfully without any issues. I can make and receive calls, can browse internet and all good except SMS/text. I don't seem to receive or send any text.. I mean I send text but the receiver doesn't get it. I also don't get any error either. Tried to send sms from another number and received nothing. Not sure whats wrong.. any idea. 

I am using the eSIM option. Disable Virgin mobile SIM ( I have physical sim) in the settings and made public mobile default but still no luck. My virgin mobile subscription will end Nov02 so not sure if that could be the reason, which I doubt. 

Thanks in advance for any help.  

[maronvomra]

Thanks, I messaged them in your link provided. Completely stuck as almost all applications sends verification code via SMS and I am not receiving any. Will wait for them tor reply on Monday. Thanks.

[slusagm]

@maronvomra 

you will need to ask PM support to reprovision the account.  

Since you cannot receive text, you won't be able to properly login and hence won't be able to open the preferred Chatbot ticket, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[maronvomra]

unfortunately didn't work. Removed the physical sim from Virgin, restarted the phone, reset the network settings but still no luck. 

[hTideGnow]

hi @maronvomra 

Remove your Virgin Mobile sim card and Reboot the phone and Reset the Network settings

Test and see if it works

if not, and if you have an Android phone, uninstall Google Message, reboot phone and Reinstall the Google Message

[slusagm]

if you have a physical Virgin sim, remove it.  After you removed it, reboot the phone and Reset network settings and it will work