Can't send Moderators a message

[LukeWatson]

I am trying to ask a question about my account/plan but i get the following message: "You have reached the limit for number of private messages that you can send for now. Please try again later."

[computergeek541]

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@coyote wrote:

Please help. Can you send me a link so I know I'm sending a private message?  My expiry date has changed on my credit card to 06/22.  That is the only change. Why, oh why, can I not change it???  Please let me know where to leave all the info. I see no "envelope" were I click. I see no portal either. I don't know where this post will go.  HELP!!!!  I'VE BEEN WITHOUT MY PHONE THIS MONTH!  Why do you make it so difficult???

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The envelope isn't there because you have private messaging disabled. To re-enable it, proceed to My Settings, Preferences, Private Messenger.  You'll receive a faster response if you open a ticket using "SIMon" mentioned earlier.

[GR]

@coyote  click here

https://publicmobile.ca.ada.support/chat/

Start a chat with the chatbot and they'll help you out

[coyote]

Please help. Can you send me a link so I know I'm sending a private message?  My expiry date has changed on my credit card to 06/22.  That is the only change. Why, oh why, can I not change it???  Please let me know where to leave all the info. I see no "envelope" were I click. I see no portal either. I don't know where this post will go.  HELP!!!!  I'VE BEEN WITHOUT MY PHONE THIS MONTH!  Why do you make it so difficult???

[raghu]

Hello can I purchase 90 day pass when on holidays so the phone number is active

[zhadj030]

I tried different browsers for about 2 hours yesterday despite only sending one private mail, it was really irritating but after a while It stopped doing it , not sure what is going now with this little glitch

[closng]

Glad to help!

[LukeWatson]

Thanks!

[closng · Accepted solution]

Hi @LukeWatson,

Have you tried logging out and relogin into the forums? or tried with a different browser?