Can't see or change my plan

[lokriet]

This happened a month ago. I was hoping it's a temporary bug in the profile page, but it's still like this. 

I don't see anything in my plan section: 

If I click plan details, I get an "Oh no! It looks like something went wrong, but don’t panic." page no matter how many times I re-try it. 

I wouldn't be worried too much, since the phone works fine. But I actually wanted to change my plan. But all I see when I try to do that is a whole lot of nothing: 

Did anyone see anything like that before? What can I do with this? Pls advise ^^

[Staliger]

@lokriet Yes, incognito usually helps most of the time.

[lokriet]

@Staliger Incognito mode worked. I guess I tried all those before, too, so they were all stuck in the same way?

[lokriet]

@Anonymous That worked, thanks a lot!

[Staliger · Accepted solution]

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@lokriet wrote:

@Staliger yes, I tried from Chrome and Firefox, and from my phone too

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@lokriet That's strange. Try incognito mode with disabled extentions, like Adblock. If doesn't help.., click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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@lokriet wrote:

This happened a month ago. I was hoping it's a temporary bug in the profile page, but it's still like this. 

I don't see anything in my plan section: 

If I click plan details, I get an "Oh no! It looks like something went wrong, but don’t panic." page no matter how many times I re-try it. 

I wouldn't be worried too much, since the phone works fine. But I actually wanted to change my plan. But all I see when I try to do that is a whole lot of nothing: 

Did anyone see anything like that before? What can I do with this? Pls advise ^^

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Yes. Happens all too often. Try clearing cache and site cookies or try a different browser or try incognito/privacy mode.

[lokriet]

@Staliger yes, I tried from Chrome and Firefox, and from my phone too

[Staliger]

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@lokriet wrote:

This happened a month ago. I was hoping it's a temporary bug in the profile page, but it's still like this. 

I don't see anything in my plan section: 

If I click plan details, I get an "Oh no! It looks like something went wrong, but don’t panic." page no matter how many times I re-try it. 

I wouldn't be worried too much, since the phone works fine. But I actually wanted to change my plan. But all I see when I try to do that is a whole lot of nothing: 

Did anyone see anything like that before? What can I do with this? Pls advise ^^

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@lokriet Did you try another browser/device to do that?