Can't make calls

[Mitch76]

Hello! Wondering if someone can help me!? There are 4 of us in our house that have a public mobile plan, all slightly different plans, and. All of can't make or receive any phone calls. We have data, we can text but no calls. This just happened in the last 2 weeks, can somebody please tell me what's going on? We have newer phones that are 5G so the fact that there taking out the 3G service shouldn't bother us.

Ever so grateful 

[MarkusRichards]

Both.  I'm showing no signal at all.  When I go to settings and check the cellular carrier, there is none listed.

[hTideGnow]

hi @MarkusRichards do you have trouble with both inbound and outbound calls or just outbound?

[MarkusRichards]

I'm having the same issue in Kingston, ON

[Mitch76]

Thank you!

[slusagm · Accepted solution]

your S20 could have trouble with voice calls because of the lack of VoLTE compatibility with PM, but your newer iPhone should be good

i think it is a network issue in the area

or you can ask PM to check

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Mitch76]

I have an S20 an 2 have newer iPhone's. 

[BKNS27]

@Mitch76 

Enter the IMEI of your phone to see if it is VoLTE compatible.

https://www.publicmobile.ca/en/get-help/articles/volte 

If it is, make sure VoLTE setting is enabled. If it is still an issue. Contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or click on Chat icon and type in Submit a Ticket then Contact.

[slusagm]

what phones you all have?

but are you in Vancouver or Edmonton?  There are service problems in the areas
https://www.telus.com/en/bc/outages