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Can’t log into my account lost my old phone before I could register my account

Austinb
Great Neighbour / Super Voisin
 
3 REPLIES 3

Jackhyf63
Town Hero / Héro de la Ville

@Austinb 

Send a private message to moderator for help.Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue!

Alex888
Mayor / Maire
If you still have your SIM card you can still register it. If you lost your SIM with your phone you will need to purchase a new SIM in order to register.

Anonymous
Not applicable

 @Austinb wrote: Can’t log into my account lost my old phone before I could register my account

 

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays. There will be a form to fill out afterwards.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Don't reply to the email. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

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