Can’t log into Account

[daraavdjieva]

Recently changed from Roger’s to public, both were eSIMs. I texted my previous provider YES to change, everything was working when I first changed. When I woke up, I had no service just reading SOS. I tried airplane mode, Bluetooth mode, restarting my phone, and resetting networks. None of these options worked. I can’t log into my account because it’s saying it needs to verify me and is trying to send me a text, but I’m unable to check it because I have no service. I created a ticket but can’t see it as well because I need to be logged in.

[daraavdjieva]

I’ve done all of those solutions, none of them worked sent out a private message just now. Appreciate the reply.

[hTideGnow]

hi @daraavdjieva 

make sure you removed the Rogers sim card or disable Rogers esim

then enable PM sim, make it Primary.  Then Reboot phone and Reset network settings and try again

if same, ask PM agent to check the activation.  Although you cannot login My Account,  you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Sansan]

Check with Public Mobile support for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437