Can’t log in

[Randyryan]

I cannot log into my account it keeps on locking me out I 

tried everything even to rest passwords still won’t let me in 

and I’m getting frustrated with this 

service that it is not good at all 

in helping me ...

[Jb456]

@chandi2454  have you tried the forgot password link??

Here it is.

https://selfserve.publicmobile.ca/forgot-password/

If you're still not able to get into your account you will need assistance from moderators. Two ways to reach them.

1-

 2- via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[chandi2454]

hi i cannot login to my account

[brent_liza]

@Randyryan did you try clearing your cookie and browsing history? 

If this doesn't work then you will need to contact a moderator with your phone number and pin. They can help you as soon as possible.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this works for you 

[jp2]

Sorry you are experiencing these issues please send a private message to the mods with the instructions in the spoiler.

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

• Messages are replied to during office hours, in the order in which they are received

• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

• How to view and reply to your private messages

[mimmo]

the password reset feature doenst work you will need to conact the mods to reset it.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile