Can’t log in

[Lukie19]

I can’t log in and want to change my plan. I forget the email and don’t have access to any previous emails

[computergeek541]

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@Lukie19 wrote:

No it doesn’t, it gives me a response that says a link will be sent to my email. But I’ve tried all the emails I have and nothing

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As you're not receiving that e-mail message, you'll need to open a ticket to discuss this with a Public Mobile customer support.  That is done through the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Lukie19]

No it doesn’t, it gives me a response that says a link will be sent to my email. But I’ve tried all the emails I have and nothing

[computergeek541]

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@Lukie19 wrote:

I can’t log in and want to change my plan. I forget the email and don’t have access to any previous emails

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Go back to the login page, and select the "forgot e-mail" option.  A message will be sent to your phone with instructions about how to regain Self Serve account access.