Can't get into my original account.

[Texas_Dave]

I am unable to log into my original Public Mobile account. In trying to get into my original account it appears that I have made a new account and it thinks I am a new customer. Is there anybody that can help get this sorted out?

[Texas_Dave]

Thanks everyone for your replies, CS was able to get me back into my original account.

[Texas_Dave]

Thanks Dunkman, I have contacted a customer service agent, I'll wait and see how that goes. 

[Dunkman]

@Texas_Dave 

If you are unable to set up Eversafe, then you will need to contact customer service agent as described earlier in the thread.  Or use the following link to submit a ticket:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Texas_Dave]

I tried but when I enter my sim card number it says it's already in use and I can't get any further.

[Texas_Dave]

It's not asking for anything to access my original account, it thinks I am a new customer. Wants to sell me a plan.

[Dunkman]

@Texas_Dave 

When you go to My account page, click on sign up.  

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting

[fixin]

@Texas_Dave - Is it asking to continue activation? If so, press resume activation and it'll ask for your email address for the new ever safe id method and password.

[Texas_Dave]

I have not signed in for a while so that is probably what has happened. How can I get this get remedied?

[Dunkman]

@Texas_Dave 

---

@Texas_Dave wrote:

I'm still paying every month and my phone still works. Just can't log into my original account.

---

When was the last time you signed into your account?  Public mobile introduced the Eversafe Login system last year.  Did you sign up for Eversafe login before?

[fixin]

@Texas_Dave - Ohhh so contact CS_Agent that @Handy1 and I provided.

[Texas_Dave]

I'm still paying every month and my phone still works. Just can't log into my original account.

[fixin]

@Texas_Dave - Did your old account get deactivated? After 90 days (or 119 with plan) your PM account will deactivate and you will lose its phone number.

But if you recently got it deactivated, and your phone number was originally from one of the TELUS family numbers (TELUS Mobility, Koodo Mobile, Public Mobile) you have less than 90 days to get your number back before it goes back into the pool of numbers where anyone can chose that one.

Please Contact CS_Agent to get this resolved:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

[Handy1]

@Texas_Dave 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437