Can't enter letters when trying to type in device serial number

[jhildebrand528]

I am trying to do a new activation, and need to enter the serial number for my old device to transfer my phone number.  I can't type letters, only numbers.  Does anybody have any ideas?  Am I looking at the wrong number?  Thanks

[LurganIeUk]

And if you roll all mobile phones, internationally, into one batch.....the IMEI number is unique to one phone only. While it could be possible  that phone brand A and B  “could” both have the same serial number. 

[will13am]

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@LurganIeUk wrote:

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@jhildebrand528 wrote:

I am trying to do a new activation, and need to enter the serial number for my old device to transfer my phone number.  I can't type letters, only numbers.  Does anybody have any ideas?  Am I looking at the wrong number?  Thanks

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Are you supposed to be entering the serial number or the IMEI number? IMEI number has no letters. 

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+1!  The IMEI fields is numbers only regardless of phone model.  

[LurganIeUk]

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@jhildebrand528 wrote:

I am trying to do a new activation, and need to enter the serial number for my old device to transfer my phone number.  I can't type letters, only numbers.  Does anybody have any ideas?  Am I looking at the wrong number?  Thanks

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Are you supposed to be entering the serial number or the IMEI number? IMEI number has no letters. 

[darlicious]

@jhildebrand528 

In this case @metropublic is absolutely correct. All you need is to check the authorized to port number box. Then enter:

1. Full name on the account.
2. Account #.
3. Phone #.

The alternate ph# is optional. It will be entered on your account and can be any phone number but most will choose their home, spouse's, adult childs or parents ph #.

[metropublic]

@jhildebrand528  For number porting best and safest way is to use your account number with the previous provider, name on the account and the phone number you want to port.

[JoyLuck]

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@jhildebrand528 wrote:

I am trying to do a new activation, and need to enter the serial number for my old device to transfer my phone number.  I can't type letters, only numbers.  Does anybody have any ideas?  Am I looking at the wrong number?  Thanks

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Use the live chat for activations. They can do it for you.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en