Can’t call

[Susan539]

I’m new to public mobile.

I have a  3 month prepaid plan including unlimited talk and text to North America.

Today your telling me that my plan does not include talk.... I am unable to call anyone! 

The plan is prepaid, it’s about 1 month into the 3 month pre pay....

what gives?

[popping]

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@hotrad wrote:

Hi,

I just registered with you guys. I can dial out and use my phone. My voicemail is now working but my phone does not ring or indicate a call is coing in.

Is this part of the set up process ?

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Did you port your phone number from other carrier during activation?

It will take a few hours to complete the porting process.  Since your can dial out, PM has done it work.  Now, you are waiting for the other carrier to release you phone number to PM.

BTW, It will take a few days to port a landline to PM.

[hotrad]

Hi,

I just registered with you guys. I can dial out and use my phone. My voicemail is now working but my phone does not ring or indicate a call is coing in.

Is this part of the set up process ?

[Susan539]

The problem seems to have resolved! I dialed the same number several times at different times on different days, and yesterday, suddenly I got through! Plan shows that yes, paid up,and active... who knows... 

just glad it’s working. 

Thanks

[srlawren]

@Susan539 are you getting this trying to call ANY number, or specific number(s)?  If specific, are they numbers you were previously able to call?  Are you dialing them the same way? 

If you sign into your self-serve account, what does your account status show?  If you click on the My Plan tab, what does your plan details show?

[Anonymous · Accepted solution]

you need send a private message To

customer support teams (Moderators)>> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck