Can't call area code 579 number

[Kinnay]

I invited my spouse to PM today and we ported her number from Fido.

Everything works except she can't call my number in area code 579 (number from Fongo and not PM)

I don't know if there are other numbers she can't call, but for now that'S the only one.

[srlawren]

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@VE2UDX wrote:

I have the same problem with area code 579 number. My PM phone has this area code and my neighbor's land phone is with the same area code. But I cannot reach him from my PM phone.hearing the same message about plan limitations etc...

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@VE2UDX you will need to send a private message to the moderator team to investigate for you.  Here's all the details you need to know to do so:

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[VE2UDX]

I have the same problem with area code 579 number. My PM phone has this area code and my neighbor's land phone is with the same area code. But I cannot reach him from my PM phone.hearing the same message about plan limitations etc...

[Shazia_K]

@Kinnay, 

Wow! that's really weird, I checked my sent and received private messages from Tuesday and I don't see any. I just received one from you just now, will respond shortly 🙂

Thanks,

Shazia

[Kinnay]

That's weird, I have a message in my sent messages from tuesday.

It also says you read it 3 minutes later tuesday. 

I just sent you another one.

Thank you.

[Shazia_K]

Hello @Kinnay, 

I'm sorry about this, 

I did not receive a private message from you, can you please send me a private message with the required info? 

Thanks 🙂

Shazia

[Kinnay]

Is there any updates on our problem?

[Kinnay]

I sent you a message.

Thank you.

[Shazia_K]

Hey @Kinnay, 

Can you please send me a private message with the phone number? I will look into this for you. 

Thanks,

Shazia

[Kinnay]

Oh, forgot to put it in my first post.
An automatic message from PM says that she doesn't have a long distance plan.

[Shazia_K]

Hello @Kinnay, 

I'm sorry to hear about this, 

Does she receives any error message after dialing your phone number? if yes, what is the error message she hears? 

Thanks,

Shazia