Can't add to my plan

[Calebgo27]

I don't remember my email. And *611 isn't working.  

[esjliv]

@Calebgo27 

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.

[fujiyama]

You can call 1-855-478-2542 from another phone to topup your account with a voucher. 

After that, contact CSA to get your email and online account sorted out. 

[Outdoorsman · Accepted solution]

@Calebgo27 

 hi if you tried forget password or can't remember email,then to reset or change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user