Can't activate SIM card

[deniseneutel]

Hello,

I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. I've since received an email from publicmobile telling me that my self serve account and pin are setup. It also tells me I have an outstanding balance. 

I can't login to the self serve account, my email apparently is invalid. I can't create an account because I don't have the phone number associated with my SIM card. I can't activate my SIM card because it just says invalid SIM if I try to activate. 

Does anyone know what to do?

[jchan]

Hi @Mary_M

Thanks for completing my port and activation. I rebooted my phone but I still can't seem to make or receive calls.

On the top of my phone it still says "Emergency calls only". When I try to call my cell phone I get this message "6 UC 1, the number you have reached is not in service"

Is there anything else I need to do?

(I'm also assuming I won't be able to create my self-serve account since I need a working number to do it)

[Mary_M]

Good morning @jchan

Thank you for your patience.

I have some good news - your account is now active and the port is complete ! Simply reboot your phone and enjoy your services 🙂 You should also be able to create your self-serve account.

Cheers,

Mary

[jchan]

Hello,

I'm having exactly the same problem as described above by deniseneutel. 

Could you please help me as well?

thanks!

[Saray_O]

Hi @baby08, 

I'm sorry to hear that! 

Could you try activating your SIM card with a temporary number? Then, after the service is active, log into your Self Serve account and try to port your number (My Account > Change phone number). 

If after doing this you're still unable to transfer your number, could you send me this info via private message?

- Public Mobile SIM card number

- Phone number that you want to port

- Account number (from your previous phone carrier)

Thank you! 🙂 

[baby08]

i try to activate sim card by using my same phone number from another carrier however it keeps telling it can't process just wonder what is going on?

[deniseneutel]

My phone number is now working. Thank you!

[deniseneutel]

My phone number is now working. Thank you!

[Shazia_K · Accepted solution]

Hello @deniseneutel, 

Welcome to Public Mobile, 

I'm sorry to hear about the activation issue , 

I was able to quickly fix this for you, can you insert your SIM card in your phone and test your service?

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let me know how it goes.

Thanks,

Shazia

[Chaos_Scorpio]

sounds like a mod will need to look at it. @Mary_M @Shazia_K

Are you sure the sim card # your entered online matches the sim card?