Can’t access my self serve account

[Eliza1955]

I have forgotten my email and password for self serve help 

[Eliza1955]

How do I do that thanks

[will13am]

@Eliza1955 , if you hoard old emails, you could search for emails from Public Mobile.  That would help to ID the email address.  From there you can try the password reset. 

[PAULRANG18 · Accepted solution]

This is a very coomon issue and the only way to resolve it is by contacting a moderator by clicking ?, bottom right, and follow instructions.

[Luddite]

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@Eliza1955 wrote:

I have forgotten my email and password for self serve help 

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Then you need a moderator's intervention who can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/.