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Can't Login - Generic Error

crabblesnapple
Good Citizen / Bon Citoyen

I've got the right email and password but no matter what browser or device I use I always get this:

 

 

Figured it might just be some kind of maintenance issue but it's been like this for a week and I'd rather have this sorted out before I really need to use my selfserve stuff.

 

@Mary_M

9 REPLIES 9

mortega1971
Great Neighbour / Super Voisin

hi 

 

i have the same problem what can i do ?

public.PNG

tks

 

Mario

crabblesnapple
Good Citizen / Bon Citoyen

After following the PM'd instructions and following up I've got access to my self serve again!

crabblesnapple
Good Citizen / Bon Citoyen

I've tried switching languages and I've been waiting to see if it would sort itself out much longer than a day.

 

I've sent a PM with the relevant info.

mimmo
Retired Oracle / Oracle Retraité
Try changing g to French language. Or waiting a day seems to fix the issue

Julez
Good Citizen / Bon Citoyen
What was the solution? I have been having the same issue for a few days.

Mary_M
Retraité / Retired
Retraité / Retired

Hey @crabblesnapple,

 

Thank you for raising concern with us!

 

If you're still unable to access your account after clearing your cache/cookies, please send me a private message including your phone # and PIN#. I'll submit a ticket to technical team 🙂

 

I look forward to your reply,

 

Mary

 

 

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Raven_Jet
Model Citizen / Citoyen Modèle

Just send a PM to one of the mods and they will have it looked at by a back-end tech.

@CaNuCk07 where do you think the issue is ?

 

@CaNuCk07

Under normal circumstances I would say try again in a different time but since you have been trying for a while now it sounds Reilly weird.

Please let us know when the problwme is fixed for you.

Thanks 

CaNuCk07
Mayor / Maire

@crabblesnapple  Send a private message to the mods with all your info, get you fixed up quicker that way.

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