Can somebody help me get a refund?

[Xiaomi]

I have tried to contact mods for a week now to no avail. I purchased two sim cards and they were shipped on the 7th. I still do not have them. Can I be refunded? Can anybody please help me? I've been trying to contact mods for a week and nobody is answering me, it is very unfortunate. No answers from PM's, tags. Etc.

[Saray_O]

Hi @Xiaomi, 

I can see Shazia sent you a private message on December 7 about the issue with your SIM cards but you didn't answer 😕 I also see that (as an exception) the cost of the SIMs has been refunded back to you!

Let us know if you need anything else. Cheers!

[Mana]

Sorry to hear about your trouble. Hope you get a resolution.

Is there a dead line for PM to honour the promo on the sim cards that were ordered during the promo period?

[Xiaomi]

I've contacted Paypal. Enough is enough. Over 1 month and no sims and no help from mods.

[Rockdaddy22]

Those sims would qualify for the promo. Maybe just be patient and you could sell them on Kijiji.

[Xiaomi]

im just going to charge back the purchase 

[Rockdaddy22]

Meanwhile, others only wish they had the opportunity to get the promo. These sims would qualify, once you get them.

[kav2001c]

@Xiaomi they are processing just slowly

I got a message from Mary said she was shipping my SIM today 

[Xiaomi]

Still no reply from mods. Still no sim cards. Still no refunds.

[kav2001c]

You can request a second order if SIMs were lost in mail

Promo price will be honoured just make sure you mention first shipment number

[Luddite]

Yes your SIMs will be elligible for the promo plan:

http://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Ordering-amp-SIM-Card-Payment-amp-Pi...

Just keep a record of the original confirmation to prove the order date (or your credit card record).

[cheeseburger]

Things are very backed up due to the recent promotion.

PM will honor the promotion for anyone who ordered SIMs during the window.

Mods will be able to help your track your package or dispatch more SIMs if needed.

As frustrating as it is you'll just have to wait.