Can not change plans

[arshbuttar]

Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

[gblackma]

@Tessabrown0722 , Just try@wetcoaster's solution. If it worked here, it should also work for you.

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@wetcoaster wrote:

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@arshbuttar wrote:

Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

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Does the change show up under the plan and add-on tab?

If not you might just need to wait an hour or so and then try again with incognito mode (works well in Chrome for most people)...

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[arshbuttar]

Incognito mode worked perfectly! Thanks a lot for your help

[Tessabrown0722]

Its not allowing me to it's not showing options and if you click on more details you get a hardcore error notice

[gblackma]

The best solution would be to contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one. Ask them to help you to change the plan for the next cycle for you.

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@arshbuttar wrote:

My current plan does not show up anywhere on the page either

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[gblackma]

Do you mean it's slow, or not allowing you to change plans?

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@Tessabrown0722 wrote:

It's doing the same thing to me.

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[arshbuttar]

My current plan does not show up anywhere on the page either

[Tessabrown0722]

It's doing the same thing to me.

[superbaby778]

dont worry

it just because the website context loading very very slow

didnt show up the full context.

just wait a bit 

[CS_Agent]

Hi @arshbuttar,

If you need some extra help to change the plan from the next billing cycle, you can log a ticket using SIMon (our virtual assistant) and we can assist you further. 🙂

Regards,

Ciprian

PM Mod Team.

[gblackma]

Did you select the plan that you wanted to change to from above?

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@arshbuttar wrote:

Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

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[wetcoaster · Accepted solution]

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@arshbuttar wrote:

Hi there. I currently have $40 5GB data plan, I want to change it to $25 1GB data plan on the next billing date, but I can not figure out how to change it? I keep going pressing change plan button but nothing comes up (see the attached screenshot). I tried other browsers and even phone browser. Please help, thank you!

---

Does the change show up under the plan and add-on tab?

If not you might just need to wait an hour or so and then try again with incognito mode (works well in Chrome for most people)...