Can not access account with just email code

[NEXTechnologies]

I have many sim cards installed in jobsites for data use on modems only, these modem do not receive text messages. So when trying to log in to these accounts. I get sent a code via email be eversafe, after entering the code from the email. It then also says now I must also enter another code sent via text message from eversafe to confirm phone number. However, I can not get these. and for further frustration, if someone ever lost their sim card or phone they could never cancel the account and would be billed forever indefinitely without account access.

I know many people say there is a work around to use the email code only, but this is not the actual case. A few years back i voice my concerns to the CTRC about this, and  it was fixed so you could access account through email code only, now it seems this has been brought back to requiring the text code which is not acceptable for people who can not receive this code or lost their phone/sim.

I will be once again reporting this major issue to the CTRC in hope it gets fixed so I can access my accounts again. If anyone has a solution that would be great but I think I have tried every work around and there is no way to access our company accounts.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[NEXTechnologies]

Yes we have tried. In the account we do have access to we tried this but eversafe will not allow this the changes will not save or apply.

Also this is not a viable solution for people who can not access their eversafe account anyways because they can not receive the text code. So this solution even if it worked... still is not a solution. I think you are not the right person to help with this issue it is outside of anything your capable of solving. This issue must be addressed by the company PUBLIC MOBILE.... Oh wait, they have no employees. So it must be addressed by eversafe, oh wait, they have no employees. So it must be regulated by the CRTC like it was previously before they reverted back to this system that seems to be very nefarious.

Not good enough that you use your email and password to log in. Then enter a code sent to that email. But you need to enter a text code as well. Seems like they really do not want people accessing their accounts and set this up in a way so if anyone loses their phone or sim they can keep billing them.... accident? perhaps, but I have my doubts. 

[Dunkman]

@NEXTechnologies 

Understand your frustrations.  I manage a few family members accounts and I am able to receive 2FA email codes to access their accounts.  When I first attempt to sign in, PM will send 2FA text.  Then I click on "Didn't receive code" link and then get the option for 2FA email code. Once I enter this code, I am able to access my family member account. 

As mentioned, when you first set up your account, once you receive the first 2FA text and confirm to access your account, then you will have option later on to get 2FA email code (without the need to get 2FA text).  

Have you contact PM employee (customer service agent) with your issues?  I will try to escalate the CSA_PM who may private message you to help further. 

Most community members are customers like yourself. Offering advice. 

[NEXTechnologies]

It is not acceptable for the reasons I already listed. Not sure why you keep we did not set up our accounts properly cause we did. And it is not acceptable again .... if you are even getting the point , because people who can not receive text messages due to lost or stolen phones / sim cards, or use sim cards in cellular modem, have no way to access their accounts. You must just not be able to understand the issue at hand. I have voiced my concerns to the CRTC I hope the government can step in and regulate this issue properly cause by canadian law people must have a way to de-activate ongoing payments to their credit cards, and if they cannot receive the eversafe text message because they lost their sim, or phone, or are using in modems like in our case. They be able to have another option to manage their accounts.

You may not understand the issue but I am sure many others do because lost or stolen sim cards/phone or use of sim cards in modems are not an un-commen occurrence.

[Sansan]

So my understanding is that for this work to send code to email only, the phone number(s)must be removed from Eversafe. 

Have you done that? 

[slusagm]

Not sure why it is not acceptable, it is just you not completed the step yet 

If you need PM to help, ask them 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[NEXTechnologies]

No this is not acceptable because if a person was to lose their phone, with the sim card, or lose their sim card, then they could not access their account if they needed to cancel payments ect...... They would need to cancel their credit card. In my case I can not travel to every jobsite all over the country to remove the sim from the modems and put them into a cell phone to receive 1 text. This is lunacy and eversafe must provide a better option for users.

[slusagm]

I don't think they will accept this complaint because you didn't set up the account fully regarding the security code

All you need to do is to put the SIM card in the phone you can get the sms code once ,then you open up the email option