How do I get ahold of the moderators to get this fixed?
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Welcome to Public Mobile @Mawhinem
Sorry to hear about your frustrations.
Like @will13am metnioned the most likely culprit is a stuck port. One of the numbers we trasnferred also had the same problem and I only detected it a few days later when trying to fetch an incoming call.
If you contact the Moderator team via private message with your PIN and details about your situation, they should be able to fix you up relatively quickly once they get around to your case.
Apparently some of the wait times to get a reply from the moderators has been longer than usual with all the promotions going on. Lately it's been up to 48 hours, but it could be a little more than that now.
Hope you get your issue resolved soon.
I ported my number in from Bell, I can call out but cannot receive calls.
@MawhinemIf you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over and there can be weird issues for a short period of time. Your old sim card with bell should still be receiving calls, you can put your old bell sim in your phone until it stops working.
If the issue continues you may have a partially completed port but most often ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along if its been more than 24 hours (48 hours for landline). Click this to send them a message